Effective Date: 15-01-2025
At Nicolson Lifecare, we are committed to ensuring your satisfaction with our Ayurvedic, cosmetic, and food nutraceutical products. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
- Eligibility for Return:
- Products can be returned within 7 days from the date of delivery.
- Items must be unused, in their original packaging, and accompanied by the receipt or proof of purchase.
- Non-Returnable Items:
- Opened or used products.
- Products damaged due to misuse or improper handling.
- Custom or personalized items.
- Perishable goods or items nearing expiry.
- Return Process:
- Contact our customer support team at nicolsonlifecare@gmail.com / 7465051737 within the return period.
- Provide your order number and details of the product(s) you wish to return.
- Our team will guide you on the return shipping process.
- Shipping Costs:
- Return shipping costs are the responsibility of the customer unless the return is due to an error on our part (e.g., wrong item sent, damaged product).
Refunds
- Refund Process:
- Once your return is received and inspected, we will notify you about the approval or rejection of your refund.
- Approved refunds will be processed within 3 days and credited to your original payment method.
- Partial Refunds (if applicable):
- Items that are not in their original condition, damaged, or missing parts may be eligible for partial refunds.
- Non-Refundable Cases:
- Products returned beyond the eligible return period.
- Items damaged after delivery due to customer mishandling.
Exchange Policy
- Products can be exchanged only if they are defective, damaged, or if you received the wrong item.
- Exchanges are subject to product availability.
Contact Us
If you have any questions about our Return and Refund Policy, feel free to contact us at:
- Email: nicolsonlifecare@gmail.com
- Phone: 7465051737
We value your trust and strive to provide a smooth shopping experience. Thank you for choosing Nicolson Lifecare!